Like many departments, we rely heavily on mentorship and on-the-job experience as the foundation of our officers’ leadership development. While this works on a basic level, more in-depth development is essential. Eric spent a day with each of our Battalion Chiefs to observe their current leadership in action. During this time, he had conversations with them about things that were going well and what they might consider adjusting. He also guided each of them to develop action plans and goals for the future. The practical impact was immediate. Our officers have been more engaged, better at communicating requirements, and have been building more trust. We couldn’t be happier.