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The image of a company is very important. Would you want to work with a consultation company whose office was in shambles? We judge things often by their appearance, especially when seeing something for the first time. If you are an excellent company with a bad image or appearance then you may have loyal clients but new clients will be hard to get.

What does work, however, is the ability to present the company as being professional and experienced. When we walk into an office that is neatly arranged and greatly designed we immediately begin to think positively about the company.

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Like many departments, we rely heavily on mentorship and on-the-job experience as the foundation of our officers’ leadership development. While this works on a basic level, more in-depth development is essential. Eric spent a day with each of our Battalion Chiefs to observe their current leadership in action. During this time, he had conversations with them about things that were going well and what they might consider adjusting. He also guided each of them to develop action plans and goals for the future. The practical impact was immediate. Our officers have been more engaged, better at communicating requirements, and have been building more trust. We couldn’t be happier.

Scott Van Slyke
Training Division Chief, Colorado River Fire Rescue

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